Policies & Rules

At Syarikat Perniagaan Wakim Sdn Bhd, we value trust, transparency, and professionalism in every business dealing. To ensure a smooth experience for all customers, we kindly request that you take note of the following policies and rules:

1. Product Quality & Usage

  • All products supplied are checked to ensure quality and safety standards.

  • Customers are responsible for proper storage and handling of products after purchase.

2. Orders & Payment

  • Orders are confirmed only after full payment or agreed deposit.
  • Prices are subject to change without prior notice, depending on market conditions.
  • We reserve the right to decline or cancel orders in if the order is not confirmed in 2 working days.

3. Delivery & Collection

  • Delivery schedules are subject to availability and confirmation.
  • Customers must provide accurate delivery details to avoid delays.
  • Self-collection is available at our office:
    No.148, Jalan Abdul Rahman Idriss, Kampung Baru, 50300 Kuala Lumpur.

4. Returns & Exchanges

Goods sold are not returnable, refundable, or exchangeable unless due to factory defect or approved case.
Yes, we can accept an exchange as long as the following conditions are met:

  • Goods must be new and unused
  • No odour or smell
  • No scratches or damage
  • Packaging must be in good condition and complete
  • Must present the receipt or proof of purchase
  • Claims must be made within 7 days of receiving the goods.

5. Customer Conduct

  • Respectful communication is expected at all times.

  • Abusive or fraudulent behavior may result in service refusal.

6. Contact Us

  • For any enquiries, please reach us at:
    📞 +603-2602 1174
    Or click below to message us on WhatsApp.
    We prefer WhatsApp as it allows us to provide customers with better service, faster replies, and more effective communication.

    👉 Message Us on WhatsApp